IDM had experienced challenges with its customer management process. They recognized the need for a comprehensive and automated client management system that could handle large volumes of customer data.
Sage CRM has allowed IDM to effectively manage process workflows and the customization capabilities allows them to adapt the system to its specific business needs. The ability to integrate with other systems enables IDM to scale down on manual work and prevent the duplication of information on other systems.
Sage CRM has increased IDM’s process efficiency and turnaround time, whilst significantly reducing the risk of human error. They now have scalable business process that are reliable and accurate whilst equipping their sales and marketing teams with a centralized tool to manage the relationships with customers.