Challenge

Veolia need to standardize and optimize its global customer relationship management tool in order to improve visibility and enable its subsidiaries to work together better.

Solution

Sage CRM provided a solution for Veolia’s business needs and gave it the ability to adapt Sage CRM to the specific needs of each subsidiary.

Results

Veolia now has greater visibility on the overall sales operations of each of its subsidiaries, allowing it to optimize the group’s chances to close deals. By centralizing its data, Sage CRM contributes to strengthening the business centrally and locally within each country.