Challenge

Fast growth across multiple countries had pushed the capability of an existing CRM system to its limit. The company wanted better visibility of an expanding business and closer integration with its existing ERP system, Sage 300.

Solution

Sage CRM integrates ‘out-of-the-box’ with Sage 300 ERP, giving TAK a single source of information for sales and financials, with tighter workflow between the two and a better reporting capability.

Results

Integration between Sage CRM and Sage 300 ERP has seen a 40 per cent productivity improvement. The single system has helped sales engage more efficiently with customers and given management a much better view of the business.