Challenge

Despite bad experiences with CRM systems in the past, CommLink needed a new solution that could support the company’s next phase of growth and development.

Solution

Sage CRM ticked all the boxes for CommLink with its easy-to-use-interface, rich features and functionality to support sales and marketing, and the capacity to be integrated with other in-house systems.

Results

Sage CRM contributed to 50 per cent year-on-year growth for the business and improved customer satisfaction levels by 20-25 per cent. The application is now being used to drive the next phase of growth and a new business.