Challenge

The expanding insurance company needed instant access to vital customer data so that they could better serve their customers.

Solution

Dubai Insurance Company (DIC) has successfully implemented Sage CRM for improved customer service, allowing the company to increase the number of calls handled by 150% and raise productivity, while reducing costs.

Results

As well as improved customer service and increased productivity; Sage CRM also added value in time management efficiency of calls, along with an improved process for searching policies within the system.