Paper-based processes used by field engineers were hampering cash flow, impacting on productivity and making it hard to tick boxes around regulatory compliance.

By customising Sage CRM, CTS has addressed all the challenges with a bespoke service management solution that has transformed the way the company goes about its business.

The company has seen a 100 per cent improvement in cash flow and productivity and halved the time it takes to complete its annual audit for the industry’s regulatory body.