Having previously used manual process across different departments, ebalta was looking for a solution that would allow them to manage the different areas of its business under one system.
With Sage CRM it is able to take advantage of the benefits of a joined up system. It enables the company to do the whole process all in one, increasing productivity and efficiency.
Total visibility of monthly margins and sales targets has allowed it to take corrective measures when money is being lost on a product or sale.
Through Sage CRM, it is able to manage their customer service more efficiently and proactively.