Suffolk County Council recognized the importance of sourcing a case management system that would combine time recording with document management. Its aim was to find a more efficient system that would allow it to share legal expertise and capacity between Councils in Suffolk and closely track time allocated to projects.
Sage CRM was customized to include a time recording component and field names were tailored to support legal documents and processes.
The implementation of Sage CRM transformed Suffolk County Councils future approach to managing business processes.
It has allowed for the accurate management of information resulting in sound business decisions and an in-depth knowledge of complex workloads. This has equipped the Legal department to devise a clear strategy for progressing its work.