Challenge

The company realized it needed to increase efficiencies and improve processes to enable it to serve their customers better.

Solution

Sage CRM was chosen and rolled-out to Waveform’s technical, sales and marketing teams which increased efficiencies and led to much higher levels of customer service. All customer data is stored in the one place so all departments can access and update accordingly enabling Waveform to provide a consistent and exceptional service to customers.

Results

Information provided by Sage CRM helps Waveform to maintain and increase customer contracts, thereby generating valuable recurring revenues.