Implementing Sage CRM has enabled LIFASA to more effectively and proactively manage their customer relationships. Their marketing campaigns and activities are more targeted and responses can be tracked easily and effectively.

Sage CRM has enabled Micros to use customer service reports to identify if there is a need for training or an opportunity to upsell to a different product/service. Sage CRM has provided Micros with a way to monitor KPIs for team members identifying how calls are logged/prioritised and resolved.

Challenge Disparate databases and standalone systems were hampering sales and making it difficult for management to analyze the business and plan future strategies. Solution With a single source of customer data, sales, marketing and management teams are empowered with easily accessible information...

Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. Download this eBook to explore a selection of our customers’ stories across five industries including: Banking &...