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  • Media: Micros South Africa underpins customer service excellence with Sage CRM

    Sage CRM Team Sage CRM Team
    Sage CRM has enabled Micros to use customer service reports to identify if there is a need for training or an opportunity to upsell to a different product/service. Sage CRM has provided Micros with a way to monitor KPIs for team members identifying how calls are logged/prioritised and resolved.
    on 1 May 2014
 
 
 
         

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