View more results: All Community | User Community
  • Media: Sage ERP Africa customises for Bankserv

    Bankserv needed a customised solution that would integrate with Sage 300 ERP and support their everyday business management needs and growth plans. The implementation of Sage CRM and Sage 300 ERP gave Bankserv the powerful and configurable workflow engine and controls that they needed whilst remaining...
  • Media: Sage CRM helps Hydronix see the bigger picture

    Challenge Hydronix needed a tool to enable it to build and share corporate knowledge across the enterprise. Individuals were managing their own contacts and communications but they were missing the “bigger picture” that a Sage CRM can offer. Important customer information was not easily accessible...
  • Media: Sage supports healthcare provider Careology

    Challenge Careology found it difficult to achieve true visibility over its business. It experienced difficulties managing day-to-day activities such as resource needed to input data. Solution Thanks to Sage CRM, Careology has ensured it provides the right service to patients first time. This new approach...
  • Media: Ealing Council’s Legal team saves thousands with Sage CRM

    Challenge With a rising caseload and a constant drive to improve efficiency, the team looked for ways to improve its overall management of cases, by automating wherever possible, standardizing processes, and storing information electronically. Solution Sage CRM was implemented and adapted to meet the...
  • Media: Stockton-on-Tees Borough Council reduces costs with a customized version of Sage CRM

    Challenge The Legal Services team had been using a basic time recording system that provided them with limited information. They needed a solution that would fulfil their requirements beyond time management and demonstrate value for money in providing services and give them the ability to plan resources...
  • Media: Epping Forest District Council manages workflow with Sage CRM

    Challenge With a busy and extensive workload and increasing pressure on resources, Legal Services sought new ways to increase its efficiency and streamline the way it manages this heavy caseload, while providing a professional, good quality service. Solution Sage CRM was customized to support case management...
  • Media: Metrohm chooses Sage CRM to manage key business processes

    Challenge Metrohm needed to implement a streamlined system for company-wide communcations and global business processes. Solution Sage CRM provides a web-based, integrated solution for Metrohm’s marketing, sales, service, and accounting needs. Results Thanks to Sage CRM, Metrohm increased sales...
  • Media: Sage CRM provides a solid foundation for growth at Rockend

    Challenge With continuing growth, Rockend was managing five different systems which did not communicate with each other. These disparate legacy systems were hindering efficiency and future growth. It needed an integrated system that would increase process efficiency and give everyone a single complete...
  • Media: Konica Minolta see the perfect picture with a Sage CRM

    Challenge The company had been operating off three separate software systems which made integration very challenging. This was proving to be unproductive and costly. The company also wanted an integrated system that would provide a complete view of its customers. Solution Konica Minolta Bloemfontein...
  • Media: The Consumer Council for Northern Ireland champions the consumer with Sage CRM

    Challenge The Consumer Council for Northern Ireland previously relied on a system that provided it with limited support and availability to share information across the business. For this reason, it required a solution that would automate key processes. Solution Sage CRM gave every member of the Consumer...
  • Media: Sage 300 ERP charters a new course for Bidfreight Port Operations

    Challenge BPO’s current system was extremely labour intensive to use. It needed to streamline their process and efficiencies so that they were able to produce accurate and timely reports and management packs. Solution The company recognized Sage CRM and Sage 300 ERP as a complete end-to-end solution...
  • Media: Southern Metropolitan Cemeteries Trust invests over AUS $1 million in a Sage ERP and Sage CRM solution

    Challenge After experiencing significant growth it needed to develop a management system that would be suitable for use within a range of cemeteries across the country. Additionally, the Trust wanted to integrate sales and customer information with information held in its accounting system. Solution...
  • Media: Sage CRM helps ISS Damage Control to provide consistent, high quality service

    Challenge ISS Damage Control had undergone exceptional growth in the last few years. The company realized it realised that they needed a solution that would enable them to respond quickly in an emergency and also improve efficiency and effectiveness by reducing the claim lifecycle and lowering costs...
  • Media: Mental health support group makes a Pact for better patient service

    Challenge Pact relied on manual, paper-based methods to manage its client relationships. TIt needed a solution that would improve the quality of customer service, improve reporting accuracy and allow staff to record, track and manage all client activity in one centralized location. Solution Sage CRM...
  • Media: Dublin Chamber of Commerce gains a single view across all Chamber departments

    Challenge Membership management is fundamental to the Dublin Chamber of Commerce, however the process was not as efficient as it could be. Disconnected systems made it difficult to a get a complete view of interactions that occur across a number of channels Solution Sage CRM delivers a single and comprehensive...
  • Media: Sage 300 ERP and Sage CRM deliver stellar service to Posera

    Challenge As Posera grew, it increasingly recognized the need for an integrated ERP and CRM solution to provide its international offices with complete, easy-to-access data. Solution Sage 300 ERP and Sage CRM provide a joined up, end-to-end business management solution capable of scaling as Posera continues...
  • Media: Sage CRM provides a streamlined solution for ComutaNet

    Challenge ComutaNet recognized the need for a single process system which would enable reliable, streamlined information flows between back office accounting systems and sales and operations processes, as well as improved customer service. Solution The implementation of Sage CRM and Sage 300 ERP has...
  • Media: Luxury-Level Customer Service at Staatliche Porzellan-Manufaktur Meissen GmbH

    Challenge Staatliche Porzellan-ManufakturMeissen found it impossible to offer adequate customer support with its old system and important data was stored at different locations. Other data was not even registered or was not accessible to all employees. Solution With Sage CRM the company is now able to...
  • Media: Cellular Solutions deploy Sage CRM to fulfill its desire to provide the very best in customer service

    Challenge With a 25 percent increase in customers and the desire to continue providing the very best in customer service, Cellular Solutions felt they had outgrown its previous system. It needed a CRM solution that would protect all of their existing customer information during deployment. Solution Cellular...
  • Media: MCT Telecommunications improves customer care with Sage CRM and Sage ERP

    Challenge MCT needed a CRM solution that could go beyond sales force automation and that could easily be configured to manage multiple operational processes. They needed a solution that would integrate across all channels, departments, and employees. Solution The implementation of Sage 200 and...
  • Media: Lightspeed Aviation flies high with Sage 300 ERP and Sage CRM

    Challenge As it grew, the company’s basic contact management system and entry-level accounting software threatened to disrupt the exceptional service on which Lightspeed Aviation has built its reputation. Solution Sage 300 ERP and Sage CRM provide an integrated business management solution that...
  • Media: Jamara processes returns faster with Sage CRM

    Challenge A solution was needed that would allow Jamara to offer customers the best possible service and to process their returns. Solution Sage CRM was recognized as being the optimal solution to address their business needs and a perfect addition to their current IT solutions. Results Faster processing...
  • Media: Sage CRM helps Gneuss to optimize customer communications

    Challenge With a global customer base and the need for perfect communication management in all departments, Gneuss Kunststofftechnik recognized the need for a solution that would support their business objectives. Solution Sage CRM and transparent communications with customers and between departments...
  • Media: PluriSelect chose Sage CRM for a successful future

    Challenge An international company that has seen rapid growth, PluriSelect needed a multi-lingual solution that would adapt and grow with its business. Solution With Sage CRM and Sage Office Line, PluriSelect GmbH can deliver the best customer service to their international customers and optimize customer...
  • Media: Sage 300 ERP and Sage CRM – A first class solution for The Second Cup Ltd

    Challenge Second Cup identified that they needed a solution that would offer the flexibility needed to keep up with their growing and changing operation. They required easily accessible reports and cost effective support. Solution Sage 300 ERP provides a sleek, fully web-enabled ERP solution with a complete...