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  • Blog Post: We Need To Talk About Email Marketing - Complete Blog Directory

    Hi there! To ensure that you can easily access all the blog content on this subject (as of 2 weeks ago we had 30 blogs posted and 46,000 views - thanks to all!), please use this blog link as your directory for accessing each of the topics and themes covered since the series began last year. This will...
  • Blog Post: Email Marketing Analysis - The Top 3 Metrics Explained

    Hi there, Further to the previous blog introducing email marketing metrics, this week we are going to take a look at the principles surrounding the top 3 - clickthrough, open and deliverability. Clickthrough Rate: The most tracked email metric is click-through rates. With the tight integration...
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  • Blog Post: Email Marketing Automation - Introduction

    Hi there! Implementing automated marketing into your campaign is a decision that has to be carefully considered. The benefits in terms of increased ROI are tangible and real (if done correctly), however there are considerable challenges. These include aligning automation with campaign and company...
  • Blog Post: Email Marketing Automation - Content for Automated Campaigns (part 2)

    Hi there, Further to yesterday's blog on "re-engagement", it is also possible to focus your content based on a particular step in a sales lifecycle. This allows you the opportunity to both build anticipation and possibly cross-sell or up-sell other related services. This is done...
  • Blog Post: Integrating Sage CRM with Office 365 Exchange Online

    I was prepping for the NA Sage Summit 2011 which was taking place in Washington, DC just over a week ago and I wanted show off the power and simplicity behind the Sage CRM Exchange Integration that was just recently released in Sage CRM v7.1. Plus, I thought it would be great to send out appointments...
  • Blog Post: Email Marketing Layout and Design - Layout: Personalisation, Mobile Devices (3/4)

    Hi there! To follow on from the previous blog on graphic versus text in your email layout, let's take a look at some other key points around personalisation and mobile devices . Personalisation: From greeting and subject lines to whole content blocks, personalisation can be achieved...
  • Blog Post: Email Marketing List Growth - Some tips! (2/2)

    Hi there! In the previous blog ( Email Marketing List Growth - Some tips! (1/2) ) we looked at 2 simple tips for improving your list growth, today we look at 2 further areas to consider: Make your subscription process easier to use Make sure you don't ask for too much information...
  • Blog Post: Email Marketing Layout and Design - The Template

    Hi there! Today we're going to take a brief look at template choice and design. Once you have decided on the design type, this step is important as your template is the architecture that will hold your email content. There are no rules to say that one template is a better model than the next...
  • Blog Post: Email Marketing Analysis - Metrics and Demo Data (2)

    Hi there, In this blog we will look at " Opens by email and unique opens by email" , "Clicks by link, unique clicks by link, unique clicks by email" and "Unopened, bounced, unsent" metrics. Opens by email and unique opens by email These two metrics are similar...
  • Blog Post: The (Even More) Interactive Dashboard - creating a custom third party web site gadget (Google Maps example)

    I’d like to share with you a feature of the Interactive Dashboard in Sage CRM v7.1 that many of you may not be familiar with. The Custom Website Gadget allows you to interact your CRM data with third-party websites. What does this mean I hear you cry! Well the best way to explain is to...
  • Blog Post: Email Marketing Layout and Design - Layout: Graphic, Text (2/4)

    Hi there! To follow on from the previous blog on HTML and rendering in your email layout, let's take a look at some other key points around graphic versus text. Graphic versus Text: According to Marketing Sherpa* only 33% of those surveyed in 2010 had images turned on by default. So...
  • Blog Post: Email Marketing Layout and Design - Content and Subject Lines

    Hi there! As we come to the end of this blog series on email marketing "Layout and Design", we'll finish up by taking a look at the content section and focus briefly on subject lines. A final blog will follow with a summary of the key points under this topic. When it comes to...
  • Blog Post: It's not just who you know, it's what you know! - viewing the results of your E-marketing email

    OK so you've spent time developing your template, proofing your text and making sure that you've included all of your desired recipients in your group. You then send your E-marketing e-mail out into the ether and hope that people have read it! Right? Well no! With Sage E-marketing for Sage CRM...
  • Blog Post: Email Marketing Automation - Content for Automated Campaigns (part 1)

    Hi there, In the previous blog we took a brief look at implementing a welcome programme as part of your automated campaign. We also highlighted the importance of understanding your customer sales lifecycle. At this point you will be in a position to start developing different campaign content...
  • Blog Post: Email Marketing Segmentation - Introduction

    Hi there! This week we move on from email marketing strategy to an area of huge importance to the success of an email marketing programme - segmentation. Segmentation is the method by which we craft information that is tailored and delivered to a specific target audience or group. So why is it...
  • Blog Post: Email Marketing Layout and Design - Layout: Heatmaps (4/4)

    Hi there! To follow on from the previous blog on personalisation and mobile devices in your email layout, we finish up this mini-blog series on layout by looking at one of the more advanced tools you can use - heatmaps . Heatmap and Layout: One of the more advanced tools that companies...
  • Blog Post: Email Marketing Analysis - Quick Refresher (2/2)

    Hi there, In the second part of this blog we will take a brief look at the other main UI screens in Sage E-marketing for Sage CRM: the E-marketing Campaign Summary Screen, E-marketing Campaign Analysis Screen and Report Screen . E-marketing Campaign Summary Screen: As the name would suggest...
  • Blog Post: Email Marketing Segmentation - by Lifestyle (3/3)

    Hi there! There are a number of ways in which you can use the data that you hold on your customers to build up a more accurate picture of the type of lifestyle and habits they are likely to have. This can be a very powerful way of determining how you should talk to these customers, what offers will...
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  • Blog Post: Email Marketing Automation - Customer Lifecycles

    Hi there! "Q: What is the most important objective for email marketing in the coming year and why? A: Timing emails with content that is relevant to where the prospect/lead is in the sales cycle."* Every business has a different customer and sales lifecycle, therefore one of...
  • Blog Post: Email Marketing List Growth and Management - List Growth

    Hi there! When thinking about building up your list, there are two areas you need to look at. Firstly look outside your email marketing system. This could be, for example, via networking, tradeshows, seminars or other events. There is also potential within your Sage CRM system, i.e. through...
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  • Blog Post: Getting Started with Sage E-marketing for Sage CRM - Creating an E-marketing Email Campaign

    “The aim of marketing is to know and understand the customer so well that the product or service fits him or her and sells itself.” – Peter Drucker The new Sage E-marketing for Sage CRM module is a powerful tool for businesses. Used effectively, it can help businesses to build...