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  • Blog Post: Sage CRM is Best Fit for Fuji Xerox Thailand

    "The system has played a significant part in growing sales. To compete in the market you want to have accurate information so you can make quick decisions and that is something we have achieved with Sage CRM." Chakri Wicharn, Information Manager, Fuji Xerox, Thailand. As a world-leading...
  • Media: Sage CRM supports LIFASA as it grows nationally and internationally

    Implementing Sage CRM has enabled LIFASA to more effectively and proactively manage their customer relationships. Their marketing campaigns and activities are more targeted and responses can be tracked easily and effectively.
  • Forum Thread: Sage CRM Sales Lite App Error

    We are getting an error when trying to "Update Data from Sage CRM" in the Sage CRM Sales Lite App. One particular user logs into the application on his iPhone, clicks the Update button and gets the following error: Download Error Could not connect to the server There is nothing in the logs...
  • Forum Thread: File Email Against Leads

    Hello Everyone, I am new to applying structure to my sales process and I really hope that Sage CRM is the tool that works for me! My sales process is simple: I conduct workshops and collect business cards from the attendees (these are my Leads); I then nurture this leads via email - the majority of...
  • Media: CommLink improves customer satisfaction levels by 25 per cent with Sage CRM

    Challenge Despite bad experiences with CRM systems in the past, CommLink needed a new solution that could support the company’s next phase of growth and development. Solution Sage CRM ticked all the boxes for CommLink with its easy-to-use-interface, rich features and functionality to support...
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  • Media: Top 5 Tips for Effective Selling

    Download this Zip. File to find out what the Top Tips for Effective Selling are
  • Media: Dubai‚Äôs oldest insurance company increases productivity and reduces costs with Sage CRM

    Challenge The expanding insurance company needed instant access to vital customer data so that they could better serve their customers. Solution Dubai Insurance Company (DIC) has successfully implemented Sage CRM for improved customer service, allowing the company to increase the number of calls...
  • Media: DWD International gain greater visibility with Sage CRM

    Challenge Staying on top of sales and service support was proving to be a challenge for DWD International, a fast-growing company with an international customer base in the oil and gas industry. Solution Sage CRM supports a highly distributed workforce without the hassle of on-premise investments and...
  • Media: Tensar International streamlines complex sales process with Sage CRM

    Challenge Tensar International needed to automate its complex and long sales cycle that involved intricate collaboration across disparate roles and locations. Relying on paper-based systems meant processes and projects were more prone to errors and delays. Solution Tensar chose Sage CRM as the solution...
  • Blog Post: What is CRM: Find out in this infographic

    CRM stands for customer relationship management, and it is a way of tracking and managing interactions with prospects, leads and customers as they move through every stage of a company's sales cycle. Your CRM tool is invaluable at simplifying the day-to-day running of your business. Implementing...
  • Media: An integrated solution equipped for success

    Challenge Esbee Dynamed needed a real-time view of its business so that management could make informed decisions quickly. They wanted to improve customer support levels and retain existing customers. They required a tool enabling them to keep on top of changing trends and help in the company’s...
  • Blog Post: Building a successful business by leading with Sage CRM

    My last posts have been speaking about, and with members of, our North American business, so I thought it time to move elsewhere. For this post, I am in my home territory of the United Kingdom and, for this edition, would like to share an interview I conducted with Sage UK & Ireland's (UKI) leading...
  • Blog Post: Need some help uploading data to Sage CRM?

    We've lots of resources to help you get your data into Sage CRM The Data Upload feature is a powerful tool that can save you time and resources when you need to add multiple new lead, company, or person records to Sage CRM or migrate data from Excel spreadsheets. It lets you create many...
  • Blog Post: Delivering CRM success through managed projects

    Continuing on a theme of what makes a successful CRM implementation, I spoke with a long term CRM Consultant, Jonathan Jack , about how he works with customers. [David Beard, CRM Principal, Sage CRM] Talk to me about when you first meet a customer & how you build the relationship? [Jonathan...
  • Blog Post: Helping me make a decision about a CRM system

    Have you ever stopped to think what 'new product development' roles actually do? Often, it is to predict & shape the future - what will sell? What’s the next big thing? Which tends to summarise into one big question for a business: What to buy, build & distribute? And within the...
  • Blog Post: Can CRM solve my business problem - part 1

    Every day, small and medium-sized business owners are looking for ways to improve & grow their business. Many hours are invested in brainstorming, talking to customers and analysing competitive offerings. It is not uncommon that at some point in the process, technology will dangle that carrot in...
  • Blog Post: Can CRM solve my business problem? - part 2

    In the last part we looked at 3 quick tips that focused on terminology, business objectives and business outcomes: Tip 1 – don’t mention CRM (if you’re not comfortable with the term) Tip 2 - the IRACIS concept Tip 3 – problems, solutions, benefits The following...
  • Blog Post: Email Marketing Segmentation - Finding the right data

    The previous post looked at setting objectives - let's now move on to data sets: There are many ways that a database can be segmented but the best place to start is pragmatically marketing your product or service. Segmentation is driven by data and, importantly, be sure you check 'what you...
  • Blog Post: Success with Sage300 CRM : A top performing partner shares more thoughts (part 1)

    Looking back on a piece I wrote twelve months ago, I thought it time to re-visit our friends in the maritimes of Canada, Atlantic Data Systems (ADS). Since then, Calvin O'Driscoll and his team have been awarded Diamond Partner status . For ADS, not only have they become a top Sage partner in North...